Shipping Policy

 

Shipping

Orders are processed within 2-5 business days unless otherwise stated.

Once dispatched, shipping times will vary depending on the destination and shipping provider. A confirmation email and tracking details will be provided where applicable.

 

Shipping Locations

FLORA currently ships within Australia.

For international shipping enquiries, please contact us prior to placing your order.

 

Delivery

While every effort is made to ensure timely delivery, FLORA is not responsible for delays caused by postal services, couriers, weather events or circumstances outside of our control.

 

Returns Policy

Returns

We hope you are delighted with your purchase.

Due to the nature of wellness, health and personal care products, we are unable to accept returns or exchanges for change of mind.

 

Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will assess the issue and, where appropriate, arrange a replacement, store credit or refund.

 

Refunds

Approved refunds will be processed to the original payment method and may take several business days to appear depending on your financial institution.

 

Contact

For all shipping, returns and order enquiries, please contact:

hello@florawellness.com.au
(Replace with your actual email address.)