CLIENT INFORMATION
What to expect when you work with FLORA
Everything you need to know before your consultation, in one place.
HOW IT WORKS
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You are referred or invited, and we arrange a time that suits you.
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You pay your $100 deposit to confirm your booking.
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You complete a detailed private intake form before your consultation.
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We meet for your private consultation.
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Within 3 to 5 days you receive your Wellness Report and Roadmap by email as a PDF.
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A follow-up call of up to 15 minutes lets you ask questions.
BOOKING & PAYMENT
Your appointment is confirmed once your $100 deposit is received, no later than 48 hours before your appointment. The deposit is credited toward your fee, and the balance is due at your consultation.
RESCHEDULING & CANCELLATIONS
Please give at least 48 hours’ notice to reschedule or cancel. Cancellations with less than 48 hours’ notice forfeit the deposit.
YOUR INTAKE FORM
Before your consultation you complete a detailed, private intake form about your history, lifestyle and goals. Please allow time to complete it carefully, as it shapes everything in your report.
YOUR CONSULTATION
Consultations take place in person in the Southern Highlands, NSW, with the address supplied when you book. In-home consultations are available by arrangement for an additional fee, quoted at booking.
YOUR REPORT
Your Wellness Report and Roadmap is delivered by email as a PDF within 3 to 5 days of your consultation. It is prepared for you personally.
SUPPORT BETWEEN SESSIONS
Message support is included only in FLORA Private Support, within the limits set out on that page. It is not available for urgent or medical matters.
PRACTITIONER REFERRALS
FLORA provides general wellness guidance and does not prescribe or treat. Where further support may help, we can refer you to an independent practitioner. These practitioners are separate from FLORA, work under their own qualifications and insurance, and charge their own fees. FLORA receives no payment, commission or benefit for any referral. Referrals are optional, and you are always free to choose your own practitioner or speak with your GP.
PRIVACY & CONFIDENTIALITY
Trust is at the heart of FLORA. Your personal information is kept private and is used only to prepare your consultation and report. It is not shared without your consent, except where required by law. Our Privacy Policy explains how your information is collected, stored and protected.
IMPORTANT INFORMATION
FLORA provides general wellness guidance and does not diagnose, treat or prescribe. It is not a substitute for advice from your doctor or other qualified health professional. If you are pregnant, taking medication or managing a health condition, please speak with your doctor before making any changes. Nothing in these terms limits your rights under the Australian Consumer Law.