Privacy Policy
Last Updated: 26 October 2026
1. Introduction
FLORA is committed to protecting your privacy and handling your personal information with care, transparency and respect.
This policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry or use our services.
2. Information We Collect
We may collect:
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Name, email address and phone number
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Information you submit through enquiry and booking forms
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Health, lifestyle and wellbeing information you provide in your intake form and consultation
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Records of your consultation, report and follow-up
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Payment details for your deposit and fees (processed by our payment provider)
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Website usage data
You may choose not to provide certain information, however this may limit our ability to provide our services.
3. How We Collect Information
We collect information when you:
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Submit an enquiry or intake form
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Book a consultation or service
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Contact us by email or phone
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Visit our website
Some information is collected automatically through cookies and website analytics.
4. How We Use Your Information
We use your information to:
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Provide our services and prepare your report
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Confirm appointments and respond to enquiries
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Process payments
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Improve our website
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Comply with legal obligations
We only send marketing communications where you have given consent.
5. Health & Wellness Information
Health and lifestyle information is sensitive, and we treat it as strictly confidential. We collect it only with your consent, use it only to deliver your services, and keep it secure. It is accessed only by FLORA.
We will share it with an independent practitioner only with your written consent.
We keep client records for 7 years, then securely destroy them.
6. Disclosure of Information
FLORA does not sell, rent or trade personal information.
We may disclose information only to:
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Payment, website, form and email providers who help us deliver our services
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An independent practitioner, with your written consent
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Authorities where required by law
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Protect the rights, safety or property of FLORA or others
7. Overseas Storage
Some of our service providers (such as website, form and email platforms) may store information on servers outside Australia. We take reasonable steps to choose providers that protect your information.
8. Website Analytics & Cookies
Our website may use cookies to remember preferences, improve performance and monitor website traffic. You can disable cookies in your browser settings, though some features may be affected.
9. Marketing Communications
Where you have consented, we may send updates. You can unsubscribe at any time using the link in our emails or by contacting us.
10. Security of Information
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, modification and disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
11. Access & Correction
You may ask to access or correct the personal information we hold about you, or ask us to delete it, subject to legal record-keeping requirements. Please make requests in writing using the contact details below, and we will respond within 30 days.
12. Third-Party Websites
This website may link to third-party websites. FLORA is not responsible for their privacy practices, and we encourage you to read their policies.
13. Changes to This Policy
We may update this policy from time to time. Changes take effect when published on this page.
14. Contact & Complaints
If you have questions or a concern about how your information is handled, please contact: